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London Build Expo

Benchmark Collective managed the full rebook process for London Build 2021, embedding a seven-strong team alongside the core sales team to deliver a first-come, first-served floor plan campaign.

London Build 2021 required a rebook operation of significant scale — a two-day campaign at one of the UK's largest construction exhibitions, coordinating a large cross-functional team, maintaining a live floor plan and ensuring every exhibitor received a personalised, first-class experience.

Benchmark Collective were asked to take full ownership of the rebook process, supplying a seven-strong team of rebookers alongside a dedicated Sales Lounge Manager — freeing the core Oliver Kinross account managers to focus on developing client relationships rather than process management.

What we delivered

  • Full rebook project ownership across a two-day campaign
  • Seven-strong Benchmark rebook team embedded alongside four core account managers
  • Dedicated Benchmark Sales Lounge Manager overseeing team performance and workflow
  • Live floor plan and financial spreadsheet tracker maintained in real time throughout
  • Clear pre-event exhibitor communications to set expectations and drive engagement
  • First-come, first-served location selection — giving every exhibitor choice and transparency
  • Over 50% of exhibitors secured for 2022 within two days, with the remainder in active pipeline
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Date completed:

Dec 2021

We were keen to work with Benchmark Collective as we knew they were the perfect partners for rebooking our London Build exhibitors. Despite only having two days, the Benchmark team took time to understand our client’s needs post pandemic, delivering the customer focused service we were looking for as well as securing an excellent rebook result for our 2022 event. The support Benchmark Collective provides pre, during and post event gave us confidence in our rebook approach and delivered a professional service to our clients. We very much look forward to working with Benchmark on our future rebook strategy and training!

Adam Jaffe, MD

Adam Jaffe, MD

Oliver Kinross

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